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terms of service

Last updated: June 2026
Welcome to Guinness Grass.  By purchasing or using our services, you agree to the following Terms of Service.​
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Services
Guinness Grass provides recurring real grass delivery, tray replacement, and cleanup services for dogs and pet owners on Oʻahu.
Service availability depends on location, scheduling, building access, and operational capacity. Service areas may be limited. Standard service currently includes an approximately 2 ft x 2 ft piece of real grass sod, a deodorizing layer, and a premium plastic tray. This service is intended for lanai and outdoor balconies. We are exploring larger grass and indoor options, but they are not yet available.
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Subscription Service
Guinness Grass operates as a recurring subscription service.  Your delivery day will be scheduled after we receive your request and confirm service availability in your area. 

 

Free Trial Terms

Guinness Grass may offer complimentary trial services to select customers. Trial participants receive one grass tray for approximately one or two weeks, subject to scheduling and availability. Trial deliveries and pickups are generally available on weekends. Guinness Grass is designed for lanais and outdoor areas, and customers who choose to use it indoors do so at their own risk. We require a pickup date to retrieve the trial items upon delivery. The grass tray remains the property of Guinness Grass. If it is not returned or damaged beyond normal wear and tear, an $85 replacement fee will apply.  Trial participants will be asked to share honest feedback about their experience. Participation in a trial does not obligate the customer to purchase a subscription.

Billing
Billing occurs automatically on a biweekly basis.
Current pricing:

  • Weekly service: $130 billed biweekly

  • Biweekly service: $85 billed biweekly

All pricing includes Hawaiʻi General Excise Tax (GET).
Payments are securely processed through third-party providers such as Stripe or Wix Payments.
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Service Frequency Changes
Customers may switch between weekly and biweekly service using the customer portal: https://billing.stripe.com/p/login/fZucN50oUciU3u3dz1aEE00. Changes take place at the end of the current billing cycle.
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Tray Ownership and Return
All trays and related service equipment remain the property of Guinness Grass.
During each scheduled service visit, we will remove the used tray and replace it with a clean tray.
If service is canceled, Guinness Grass will arrange final tray pickup during the last scheduled service visit.
If a tray is not returned, damaged beyond normal wear, or repeatedly inaccessible for retrieval, a tray replacement fee of $85 will apply.
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Access and Scheduling
Customers are responsible for providing safe and reasonable access to the service location during scheduled visits.
Guinness Grass is not responsible for delays or missed visits caused by:

  • inaccessible units or buildings

  • locked gates or unavailable elevators

  • severe weather

  • building restrictions

  • emergencies or other circumstances outside our control

We may occasionally adjust service schedules due to operational needs, holidays, or weather conditions.
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Grass and Natural Materials
Guinness Grass uses real locally sourced sod and natural materials intended primarily for lanai and outdoor balcony use.  Because the product uses real sod, grass appearance may naturally vary depending on weather, sunlight, temperature, and dog usage.
Real sod may contain harmless soil organisms or small outdoor insects naturally associated with grass products despite reasonable maintenance and handling practices. Customers acknowledge that grass naturally breaks down over time and may dry out or discolor between scheduled service visits.
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Cancellations
Customers may cancel service using the customer portal: https://billing.stripe.com/p/login/fZucN50oUciU3u3dz1aEE00. Cancellations occur after the current billing cycle. 

Guinness Grass reserves the right to suspend or cancel service in cases involving:

  • nonpayment

  • unsafe service conditions

  • repeated inability to access the property

  • abusive or inappropriate behavior toward staff

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Refund Policy
Due to the nature of recurring fresh grass delivery services, payments are generally non-refundable once a billing period has begun.
However, customer satisfaction is important to us, and concerns may be reviewed on a case-by-case basis.
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Photos and Marketing
Guinness Grass may use photos or videos of dogs, trays, or service setups for marketing or social media purposes.
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Limitation of Liability
Guinness Grass strives to source and provide products that are safe for their intended use by pets and humans.
Guinness Grass is not liable for indirect or incidental damages arising from the use of our services.
To the fullest extent permitted by law, our total liability related to any claim arising from our services shall generally not exceed the amount paid for the most recent billing period.
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Changes to Terms
We may update these Terms of Service periodically. Updated versions will be posted on our website.
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Contact
Guinness Grass
Honolulu, Hawaiʻi
info@guinnessgrass.com
 

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